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Ask Dr. Evelyn: Quick Answers
Ordering, Shipping & Returns FAQ
Do you ship discreetly?
Yes. Every order ships in plain, unbranded packaging with no product names or adult imagery on the outside. The shipping label shows only "CD Homes" as the sender. Discreet packaging is used for all destinations where shipping is available.
Which countries do you ship to?
We ship to selected destinations in North America, Europe, South America, Oceania, and parts of Asia. Not all products can be shipped to every country due to local import rules. Enter your address at checkout or review our Shipping Policy to confirm availability for your destination.
How long does international shipping take?
Delivery estimates are displayed at checkout and vary by destination. International orders may take longer due to customs clearance. Tracking is provided for most orders.
Are there customs duties or import taxes?
Depending on your country, customs duties, VAT, or import taxes may apply. These charges are set by your local government and are not included in the product price or shipping fee unless stated at checkout. CD Homes is not responsible for these fees.
How can I track my order?
Once your order ships, you will receive a tracking link by email. If you do not receive tracking within the expected timeframe, contact our support team with your order number.
What is your return policy?
Unopened items in original packaging can be returned within 30 days of delivery. For hygiene reasons, opened adult products cannot be returned unless defective. International customers are responsible for return shipping costs unless the item is defective or incorrect. Some destinations may not be eligible for returns due to local regulations.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will review the issue and offer a replacement or refund where applicable.
Is there an age requirement?
Yes. You must be of legal age in your jurisdiction to purchase from CD Homes. This is 18+ in most regions and 21+ where required. We may cancel orders if age verification fails.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by destination. We use secure payment processing and do not store full payment card details.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. We can usually cancel or change an order before it enters fulfillment. Once an order has shipped, our standard return policy applies.
